1. Introduction
At GBTech Group, we respect and value the privacy of our customers. This Privacy Policy outlines how we collect, use, store, and protect your personal information. By using our website, you agree to the practices described in this policy.
2. Information We Collect
We collect personal information such as:
Name
Contact Information (Email address, phone number, etc.)
Shipping and Billing Addresses
Payment Information (only for processing payments)
Website usage data (IP address, browser type, etc.)
3. How We Use Your Information
We use your information for the following purposes:
To process orders and complete transactions
To provide customer support and respond to inquiries
To send order updates and promotional emails (if subscribed)
To improve our website and user experience
4. Data Protection
We employ strong security measures to protect your personal information. Your data is stored on secure servers, and we use encryption to safeguard payment details.
5. Sharing Your Information
We do not sell, rent, or share your personal information with third parties, except:
For order fulfillment (e.g., delivery services)
To comply with legal obligations or protect our rights
6. Cookies
Our website uses cookies to enhance user experience. You can control cookie settings through your browser.
7. Your Rights
You have the right to access, modify, or delete your personal information at any time. You can contact us to update your details or withdraw consent for receiving marketing materials.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated date will be indicated.
1. Introduction
At GBTech Group, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied, we offer a return and exchange policy as outlined below.
2. Return & Exchange Period
Our policy lasts 30 days from the date of purchase. If 30 days have passed since your purchase, unfortunately, we can’t offer you a refund or exchange.
3. Conditions for Returns & Exchanges
To be eligible for a return or exchange, the item must be:
Unused and in the same condition that you received it
In the original packaging with all original parts and accessories
Proof of purchase (receipt or order confirmation)
4. Non-returnable Items
Customized or made-to-order items
Items on sale or marked as non-returnable
5. How to Initiate a Return/Exchange
To initiate a return or exchange, please contact our customer service team at [insert contact email] with the following details:
Order number
Item(s) you wish to return or exchange
Reason for return or exchange
Our team will provide instructions on how to return the item.
6. Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, a refund will be processed to your original method of payment within a certain amount of days.
7. Shipping Costs
Customers are responsible for shipping costs for returns, unless the item is defective or damaged upon arrival.
If the item is exchanged, the shipping costs for the new item will be borne by the customer.
8. Damaged or Defective Items
If you receive an item that is defective or damaged, please contact us immediately with photos of the damage. We will arrange for a return or exchange at no additional cost to you.
